Terms and Conditions

These terms and conditions explain how you are allowed to use this site and the operation of this site by Hencilla Canworth GI Ltd ("Hencilla").

By accessing any part of this site you will be deemed to have accepted these terms and conditions in full. As this website enables you to transact business with us, the terms and conditions may be different to those on other Hencilla websites. Please take time to review these terms and conditions carefully.

What you are allowed to do

What you are not allowed to do

Changes to Terms and Conditions, and Disclaimer

Hencilla may change the terms and conditions and disclaimer set out above from time to time. By browsing this website you accept the current terms and conditions and disclaimer. You should check these each time you revisit the site

Changes to operation of the website

Data protection

We will only use your personal details in line with our privacy policy. Please read this carefully before proceeding. By providing your personal details to us you are consenting to its use in accordance with our privacy policy.

Purchase of products available through this site

How we handle complaints

If you have a question or complaint, you can contact us in one of the following ways:

In writing
Chief Executive Officer
Hencilla Canworth GI Limited
Simpson House
6 Cherry Orchard Road

By phone:
+44 (0)20 8686 5050

By email:

We will try to resolve your complaint straight away. However, if it requires a more in-depth investigation, then we will aim to give you our final response within eight weeks. If for whatever reason this is not possible, we will contact you to explain the reasons why and let you know how long our investigations are likely to take.


These terms and conditions are governed by and are to be interpreted in accordance with English law and in the event of any dispute arising in relation to these terms and conditions the English courts will have non-exclusive jurisdiction over such dispute.